Intrinsic Wellbeing Appointment Policy

Arriving late will deprive you of valuable treatment time. To avoid delaying the next client, your treatment will end on time and you will be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting. Arriving more than 15 minutes late may result in cancellation of your appointment and cancellation fee.

We encourage you to schedule at least two weeks in advance or upon checkout of a current service to reserve the most convenient time for your schedule.

Cancellation Policy

If you need to cancel an aesthetic appointment, please contact us 24 hours in advance of your scheduled time. All cancellations with less than 24 hours’ notice are subject to a cancellation fee. This courtesy enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy. If you do not arrive at your scheduled appointment without providing notification, the service will be considered rendered and you will either be charged the full amount of the service or the cancellation fee, whichever is greater. Patients arriving more than 10 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure.

Gift Certificate & Gift Card Policy

Gift Certificates and Gift Cards are non-refundable and cannot be redeemed for cash or gratuities.

Payment Policy

Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of purchase unless otherwise agreed upon. All services are final sale; there are no refunds or credit issued for any service, including, but not limited to; Venus Versa, IPL, Botox, Fillers, Facials, Cocoon, Wellness Consultations and Diet Programs. Under some circumstances, we may be able to give store credit in the event the client cannot do the purchased service. We accept Cash, Check, Visa, MasterCard and American Express. All prices are subject to change without notice.

Prices & Promotions

We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website, Facebook, and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase.

Gratuities

Gratuities are at your discretion and are not expected but are always appreciated by our technicians. What you choose to give depends on your level of satisfaction and is not a percentage of your treatment cost.

Refund Policy

We do not offer refunds on services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome it cannot always be guaranteed. Clients are responsible for further treatments needed to achieve further results.

Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 14 days from the date of purchase when there is a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 14 days for the same product only.

Referral Policy

Refer a New Client to our practice and receive a $50 credit towards any service on your account after the New Client’s first treatment or package over $175 is complete. You must use your credit within one year. There is no cash value associated with this credit to your account as it will only be applied toward a service.

Treatment Expiration

Service packages and pre-paid treatments (except Laser Hair Removal) must be used within 18 months of the date of purchase or they will expire. Laser Hair Removal packages must be used within 24 months of date of purchase or they will expire.

Treatment Outcomes

We will be honest in all our dealings with you as our trusted client. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!

Personal Belongings

Personal belonging are the full responsibility of the spa guest and should be kept in your possession at all times. Intrinsic Wellbeing is not responsible for lost or damaged items.

Practice-Patient Relationship

We love our clients but sometimes we have to reserve the right to refuse service at any time, to anyone, for any reason.

Full Disclosure

Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically, and which are medically appropriate for you.

If you have any questions, at any time, please ask!

We are here to help!